Before paid work begins
The public site does not accept payments, process orders or reserve career-coaching work. Paid work begins only after a written scope and commercial agreement have been accepted.
CANCELLATION & REFUND POLICY
Making room for
revised plans.
This page describes the public cancellation and refund approach. Specific paid engagements are governed by the written terms agreed before work begins.
Changes and scheduling
Where paid work is agreed, changes and scheduling follow the written terms. Raising a change early is useful. A requested change may affect scope, availability, preparation and what happens to any agreed materials.
Cancellation
Cancellation is handled according to the separate terms for an engagement. The appropriate outcome may depend on scope, completed work, agreed preparation, professional materials prepared and confidentiality.
Refunds
Refund decisions relate to specific paid work and written terms, not this public website. Where payment was made for clearly completed work or where a proportionate payment arrangement was agreed, outcomes may differ from a situation where no work has begun.
Contact
Use the public enquiry route to raise a question about a potential arrangement. Do not send payment details or sensitive financial information through the public form.